FAQs
Answers You Need
Q:Do you offer delivery and setup?
#1 Most asked question
A: Yes, we provide delivery and setup services for your event at an additional cost. The cost is calculated based on the distance from Springvale
To view our latest delivery and setup costs, please click here
Q:Do you provide decals or allow the use of decals on your backdrops
#2 Most asked question
A: Yes Custom decal options are now available exclusively for clients who choose our backdrops. Please click here for more details
(If you choose to use your own decals, we kindly request that you opt for removable ones. It is essential to apply them with care to prevent any damage or marks on our backdrop)
Q:Can the backdrops fit into my car?
#3 Most asked question
A:The size of our backdrops varies, and every car is different. To determine if the backdrops will fit intoyour car, please contact us for the specific sizes and measure your vehicle accordingly
(Click here to see our pick up requirements)
Q: What is the minimum hire amount and how long is the hire period?
A: The minimum hire amount is $100. The standard hire period is up to 72 hours, but this can be adjusted by mutual agreement.
Note: Most customers pick up their items on Friday or Saturday and return them on Sunday afternoon or Monday morning.
Q: Are the backdrops foldable? Can the metal and wooden arbors be disassembled?"
A: Our backdrops are not designed to be foldable. However, both the metal and wooden arbors can be disassembled for ease of transport and storage.
Q:What should I do if I accidentally damage the props?
A:You are responsible for any damages caused to our equipment unless they are considered fair wear and tear. For more detailed information, please refer to our terms and conditions.
Q: Is it possible to receive a discount?
A: 'Currently, discounts are exclusively available to our Industry partners.'
*Minimum order quantity (per month) applies
Q: Is cash payment accepted upon pick up?
A: In order to mitigate the impact of a significant last-minute cancellation and NO Show rate, we kindly request upfront full payment or a 50% deposit to secure the items for you. Should you prefer to pay in cash upon pickup, we reserve the right to offer the items to other customers, potentially resulting in a disappointment on your end.
Q: Can I use a trailer for pickup? Can I place the props on a roof rack?"
A: Subject to specific conditions. In the event of favorable weather conditions, and in consideration of the safety and protection of our equipment, we may grant permission for this arrangement. However, it is imperative that an appropriate waterproof cover be meticulously employed to shield our equipment during transportation. This precautionary measure is of utmost importance in preventing any potential weather-related damage.
Q: Are your props for sale?
Q:What is your refund policy if I need to cancel my event?
Q:What material are your backdrops made of, and do they include their own stands?
A: "I apologize, but none of our props are currently available for sale."
A: We provide refunds based on the timing of your cancellation request. The refund amount can be either full, partial, or none, depending on the specific circumstances. For detailed information regarding our refund policy, please refer to our terms and conditions.
A: Our backdrops are crafted from high-quality MDF (Medium Density Fiberboard), chosen for its durability and aesthetic appeal. However, please note that MDF is sensitive to moisture; We prefer them to be used indoor. All our backdrops come with a stand.
Q:Do you provide styling advice? Can you arrange everything together so I can see how it will look?
A: As a prop supplier, we do not offer styling advice. Additionally, we are unable to assemble all items for a preview, as our props are stored in different warehouses. Logistically, it is not feasible to bring everything together in one location just to take a picture