FAQs
Answers You Need
Q: Do you offer delivery and setup? (🌟#1 Most Asked Question)
A: Yes, we provide delivery and setup services for your event at an additional cost. The cost is calculated based on the distance from Springvale.
To view our latest delivery and setup costs, please [click here].
Q: Do you provide decals or allow the use of decals on your backdrops? (🌟#2 Most Asked Question)
A: Yes! Custom decal options are now available exclusively for clients who hire our backdrops. [Click here] for more details.
(If you choose to use your own decals, we kindly request that you opt for removable ones and apply them with care to prevent any damage or marks on our backdrops.)
Q: Can the backdrops fit into my car? (🌟#3 Most Asked Question)
A: The size of our backdrops varies, and every car is different. To determine if they will fit in your car, please contact us for specific measurements and check your vehicle’s dimensions accordingly.
[Click here] to see our pickup requirements.
Q: What is the minimum hire amount, and how long is the hire period?
A: The minimum hire amount is $100. The standard hire period is up to 72 hours, but this can be adjusted by mutual agreement.
Note: Most customers pick up their items on Friday or Saturday and return them on Sunday afternoon or Monday morning.
Q: Are the backdrops foldable? Can the metal and wooden arbors be disassembled?
A: Our backdrops are not designed to be foldable. However, both the metal and wooden arbors can be disassembled for easier transport and storage.
Q: What should I do if I accidentally damage the props?
A: You are responsible for any damages caused to our equipment unless they are considered fair wear and tear. For more detailed information, please refer to our [terms and conditions].
Q: Is it possible to receive a discount?
A: Currently, discounts are exclusively available to our industry partners.
(Minimum order quantity per month applies.)
Q: Is cash payment accepted upon pickup?
A: To reduce last-minute cancellations and no-shows, we require full upfront payment or a 50% deposit to secure your booking. If you prefer to pay in cash upon pickup, we reserve the right to offer the items to other customers, which may result in disappointment.
Q: Can I use a trailer for pickup? Can I place the props on a roof rack?
A: This is subject to certain conditions. In favorable weather conditions and with proper safety measures, we may allow this arrangement. However, you must use an appropriate waterproof cover to protect our equipment during transportation and prevent potential weather-related damage.
Q: Are your props for sale?
A: No, our props are currently not available for sale.
Q: What is your refund policy if I need to cancel my event?
A: Refunds are provided based on the timing of your cancellation request. Depending on the circumstances, you may receive a full, partial, or no refund. For detailed information, please refer to our [terms and conditions].
Q: What material are your backdrops made of, and do they include their own stands?
A: Our backdrops are made of high-quality MDF (Medium Density Fiberboard), chosen for its durability and aesthetic appeal. However, MDF is sensitive to moisture, so we recommend using them indoors.All our backdrops come with a stand.
Q: Do you provide styling advice? Can you arrange everything together so I can see how it will look?
A: As a prop supplier, we do not offer styling advice. Additionally, we cannot assemble all items for a preview, as our props are stored in different warehouses. Logistically, it is not feasible to bring everything together in one location just for a photo.
Q: How do I attach flowers to the backdrop?
A: Simply place clips on the backdrop and hang the flowers onto them. Exact steps will be demonstrated at pick-up.
Q: Can I come and view the prop before hiring?
A: Our warehouse is strictly for customer pick-up and return only. At this time, we are NOT OPEN to the public for walk-in visits or viewings.
Q: If I use my own decal, can you apply it for me?
A: Sorry we can not, as we are unfamiliar with the decal’s specifications and material. We want to avoid any accidental damage. We had incidents before when customers supplied us poor quality decals and we couldn't stick them on the backdrops, causing massive delays and frustration.